Privacy Policy


Company: Oceanário de Lisboa S.A.
Registered Office: Esplanada Dom Carlos I – Doca dos Olivais, 1990-095, Lisboa
Tax Registration Number (NIPC): 503 295 604
Telephone: +351 218 917 000
E-mail: info@oceanario.pt
Data Protection Officer: info@oceanario.pt


The Portuguese Data Protection Law, “Lei da Proteção de Dados Pessoais” (hereinafter, “LPDP”) and the General Data Protection Regulation (Regulation (EU) 2016/679 of the European Parliament and of the Council of 27th of April 2016, hereinafter “GDPR”) shall ensure the protection of natural persons with regard to the processing of personal data and the free movement of such data.

According to the Law, personal data refers to any “information relating to an identified or identifiable natural person, “the data subject”); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, psychological, genetic, mental, economic, cultural or social identity of that natural person.”
By accepting this Privacy Policy, the user gives their express, free and unequivocal consent to the personal data provided through the website https://www.oceanario.pt to be included in a file belonging to Oceanário de Lisboa, S.A, whose protection of personal data complies with the appropriate technical and organizational security measures.
Oceanário of Lisboa maintains a database with the registration of its clients composed only of the personal data provided by the data subjects at the time of registration, which are collected and processed automatically by Oceanário of Lisboa, the entity responsible for the processing of the personal data (“Controller”).
In no case shall personal data on racial or ethnic origin, political opinions, religious or philosophical beliefs, political opinions, trade union membership, data on health, genetic data, biometrics or data relating to sexual life or sexual orientation be solicited.
In no case shall Oceanário of Lisboa carry out any of the following activities with the personal data provided through this site, without the express prior consent of the data subject:
Provide the data to other people or other entities;
Transfer the data outside the European Economic Area (EEA).
In the event of any processing of personal data outside the European Economic Area, this will only take place subject to the adoption of adequate guarantees and the required level of protection, in accordance with the legislation on the protection of personal data.


The personal data processed through this page will only be used for the following purposes:
Requests for communication and clarifications;
Processing of information requests;
Newsletter subscription;
Promotional communications and direct marketing;
Registration and creation of an account in the “personal area”;
Purchase tickets online;
Complaints processing;
Payment processing and ticket invoicing;
Verify, maintain and develop statistical systems and analyses;
measurement, ad personalization, and remarketing; and
Management and processing of cookies.
Oceanário of Lisboa guarantees the confidentiality of all data provided. Although Oceanário of Lisboa collects and processes data in a secure manner and prevents its loss or manipulation using the most appropriate techniques, it should be borne in mind that the collection of data in open networks allows personal data to be circulated without safety conditions, with the risk of being seen and used by unauthorized third parties.
Failure to respond to data marked as mandatory, implies the inability to respond to the request of the data subject.
Oceanário of Lisboa further informs that for the purpose of processing ticket payments, the entity responsible for data processing is BLUETICKET – Serviços de Bilhética, SA.
The processing of personal data carried out by BLUETICKET – Serviços de Bilhética, SA, for the purpose of processing ticket payments constitutes necessary processing for the execution of a contract to which the data subject is a party – namely, the purchase and sale of the Oceanário ticket in Lisbon.
Oceanário of Lisboa declares that the relationship with BLUETICKET – Serviços de Bilhética, SA, is in compliance with the General Regulation on the Protection of Personal Data and with all other applicable regulations and laws on data protection.
Oceanário of Lisboa informs that data holders, when purchasing tickets, are explicitly and transparently informed that the data collected for purchasing an Oceanário of Lisboa ticket will be processed by BLUETICKET – Ticketing Services, SA.


Oceanário of Lisboa states that it has implemented and will continue to implement the security measures of a technical and organizational nature necessary to guarantee the security of the personal data provided to it, in order to prevent its alteration, loss, unauthorized treatment and/or access, taking into account the current state of the technology, the nature of the data stored and the risks to which it is exposed.
Oceanário of Lisboa guarantees the confidentiality of the data provided through this website. The collection and processing of data takes place safely and prevents its loss or manipulation.
The personal data is treated with the level of protection legally required to guarantee the security of the same, as well as prevent unauthorized alteration, loss, unauthorized processing, considering the state of the technology, being the user aware and accepting that the security measures of Internet are not impregnable.
Whenever Oceanário of Lisboa accesses personal data, it undertakes to:
Store the data by means of legally enforceable security measures of a technical and organizational nature that guarantee their security, thus avoiding unauthorized alteration, loss, processing or access, according to the current state of technology, the nature of the data and the possible risks to which they are exposed;
Use the data exclusively for the purposes which were previously defined;
Make sure that the data is handled only by the employees whose intervention is necessary to satisfy the request of the data subject, being the same obliged to the duty of secrecy and confidentiality. Should the information be disclosed to third parties for said purposes, they should be required to keep the confidentiality in accordance with what is envisioned in this document.


Oceanário of Lisboa informs that it uses cookies or other files with similar functionality (hereinafter 'Cookies') to provide the user with a better browsing experience through the website.

Considering that access to websites may imply the use of cookies, Oceanário of Lisboa is responsible for Cookies and the processing of data obtained through cookies, whether its own or from third parties, through its website, deciding on the purpose, content, and use of the processing of collected data.

Accordingly, Oceanário of Lisboa uses the following cookies:

Necessary Cookies;
Statistical Cookies;
Marketing Cookies; and
Unclassified cookies.
For a better understanding and more detailed information, including the definition of each cookie, the user should consult the cookie policy.
With the exception of necessary cookies, which are essential for the website to function properly by performing vital functions such as allowing proper navigation, accessing secure areas of the website, and ensuring that certain features work correctly, the remaining cookies (statistical cookies, marketing cookies, and unclassified cookies) will only be activated if the user gives their consent.
This means that, if the user gives their consent, Oceanário of Lisboa will use their data to obtain information related to the cookies identified above, for example, for statistical analysis. On the other hand, if the user does not give their consent, Oceanário of Lisboa restricts the use of cookies to ensure and maintain the user's privacy.


One of the purposes for which personal data provided by users is processed, is for the sending of electronic communications with commercial and promotional information.
All communications of this type will be directed exclusively to users who have given prior and express authorization.
If the user wishes to stop receiving commercial or promotional communications from A, he/she can express opposition by sending an e-mail to [●].


In accordance with the provisions of the LDPD and the RGPD, the user may exercise at any time his/her right to information, access, rectification, erasure, limitation, portability and opposition by means of a written request addressed to Oceanário of Lisboa, through the following means:
Through mail to the following address: Esplanada Dom Carlos I – Doca dos Olivais, 1990-095, Lisboa
Through e-mail to the following address: info@oceanario.pt


In accordance with the law, the data subject has the right to submit a complaint regarding the protection of personal data to the competent supervisory authority, the National Data Protection Commission “Comissão Nacional de Proteção de Dados” (CNPD) www.cnpd.pt.