Useful information

Useful information for visitors:

| Mobile phones must be turned off

| Flash photography is not allowed

| Selfie sticks are not allowed

| Smoking, including e-cigarettes, is prohibited

| Visitors are not allowed to eat or carry any food items

| Animals and plants, including guide dogs, are not allowed*

| Please refrain from touching the animals or plants displayed

| Visitors are not allowed to carry balloons, scooters, bicycles or any other toys that may disturb the Oceanário's environment

| Explanatory texts are available in Portuguese and English

| Complaints book

        . The complaints book in physical format is available at the Lisbon Oceanarium

        . The complaints book in electronic format is available through the digital platform, which you can access here

| Compliments book

| The premises are monitored by a closed-circuit TV system; video footage is recorded

| In case of litigation the consumer may appeal to:

Centro de Arbitragem de Conflitos de Consumo de Lisboa
Tel 218 807 000 / 218 807 030
E-mail juridico@centroarbitragemlisboa.ptdirector@centroarbitragemlisboa.pt
Website www.centroarbitragemlisboa.pt

For more information, see Portal do Consumidor www.consumidor.pt 
(In accordance with article 18.º of Law n.º 144/2005 of 8th of September)

*If you have a guide dog, please contact the Oceanário de Lisboa before your visit.